Complaints & Client Care
3VB is committed to providing a first-class service to its clients. We welcome your feedback on our performance and want to know if it meets your expectations.
If you are not satisfied with any aspect of the service you receive, please contact our Chambers Director, Kathryn Paterson or by phoning +44 (0)20 7831 8441.
We hope that any issue raised can be resolved directly with us. However, if we are unable to resolve your complaint, you may refer it to the Legal Ombudsman, who investigates complaints about poor service from lawyers.
The Legal Ombudsman can normally investigate a complaint if:
- It is made within six years of the problem occurring, or
- Within three years of you becoming aware of the problem.
In addition, you must refer the complaint to the Legal Ombudsman within six months of receiving our final response.
Contact details for the Legal Ombudsman
- Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
- Website: www.legalombudsman.org.uk
- Email: enquiries@legalombudsman.org.uk
- Phone: 0300 555 0333 (Mon–Fri, 8.30am–5.30pm). Calls to 03 numbers cost no more than national rate calls from mobiles or landlines. Calls are recorded and may be used for training and monitoring.
Further information about who can use the Legal Ombudsman service is available on their website: Who can use our service.
The Ombudsman also publishes decision data showing providers who have received a formal decision in the past 12 months, including whether a remedy was required. This data is available here: Ombudsman decision data.
The Barristers’ Register
The Bar Standards Board (BSB) maintains the Barristers’ Register, which shows:
- Whether a barrister has a current practising certificate; and
- Any disciplinary findings (where applicable).
You can search the register on the BSB’s website here: The Barristers’ Register.
A full copy of our complaints procedure is available here:
